Before Returning an Item
Please contact GO BUY before sending any item back. Reply to your order confirmation email and include your order number, the item involved, and a brief explanation of the issue. Do not send an item to an address until return instructions have been confirmed.
Return Eligibility
Return eligibility may depend on the item’s condition, product type, the reason for the return, and applicable consumer-protection law. Please keep the product, accessories, and packaging until your request is reviewed.
Damaged, Incorrect, or Missing Items
If an item arrives damaged, incorrect, or incomplete, contact us promptly and include clear photos where possible so we can review the issue.
Return Shipping
Return shipping arrangements and responsibility for return shipping costs will be confirmed when your request is reviewed. Please wait for instructions before shipping anything back.
Refunds
If a refund is approved, it will generally be issued to the original payment method where possible. Processing time can depend on the payment provider and financial institution. We will communicate the outcome and any applicable next steps.
Legal Rights
This policy does not limit any rights that cannot lawfully be excluded under applicable law. The store owner should confirm the final return window, exceptions, and refund process match the store’s actual supplier arrangements and legal obligations before advertising or accepting orders.